Return & Replacement Policy

At THE HYBIRDS, customer satisfaction is important to us. Please read our return policy carefully before accepting your parcel.

• We do not accept returns or exchanges for change of mind or if you simply do not like the product.
• Since the product image is displayed on the parcel/package, we kindly request that you check the parcel carefully before accepting it and ensure that it matches the product you ordered.
• If the parcel appears to be different from what you ordered, you may refuse to accept it or contact us immediately.

Damaged or Wrong Product

We will only accept a replacement if:

• You receive a damaged product.
• You receive the wrong product.

To request a replacement, please contact us within 24 hours of receiving your order and provide:

• Your order number.
• Clear photos or a video showing the damaged or incorrect product.

Once your request is verified, we will arrange a replacement at no additional cost.